Q: Family bonus: Children's ticket not available in the Onlineshop (only at the ticket office)

Children's free tickets (family bonus) are not available in the Onlineshop due to the obligation to provide proof and can only be issued on site at the lift ticket office ! The free ticket for children will be issued on presentation of the tickets already purchased (e-mail confirmation) and proof of family status at one of the lift ticket offices on site. Further information: www.dachstein-salzkammergut.com ---- Winter season pass 2026/2027 Family bonus Dachstein West : When purchasing a ticket for the two oldest children and at least one parent, the 3rd child and each additional child receives a free ski ticket (free child ticket). Child = D.O.B 2011 - 2020 SuperSkiCard family bonus: Free SuperSkiCard Premium for all children/young people ( D.O.B 2008 and younger) if a family has two SuperSkiCard Premium for the older children or young people.

Question 1

How do I get the tickets when ordering in the Onlineshop?

Accepted Answer

After completing the order, you will receive a confirmation of receipt and a booking confirmation with a QR code by e-mail. This QR code is your ticket! Simply go through the ticket turnstile with the QR code in printed form or directly from your mobile phone. Please note: Our devices are not able to read the QR code when your phone is on dark mode.

Exception is the Dachstein Salzkammergut Ticket (peak ticket)! Since this is a special ticket for several locations, it is necessary to redeem the QR code received once in a valid ticket at the cashier.

If you are still in possession of a starjack keycard (owner), you can recharge it via the online shop. To do this, enter the 23-digit keycard number, which you find on the back of your keycard (starting with 01-), and your keycard will be topped up with the selected product.

If you buy a new keycard, it will be sent to you by mail. Please note the postal route of 2-4 business days within Austria, Europe-wide it varies a little and takes between 4-7 business days. Since the keycards are sent individually, they can arrive on different days. A fee of € 5.90 will be charged for sending the keycard.

Question 2

How quickly will the card be sent?

Accepted Answer

The keycard is shipped from Austria on every business day (except holidays). The delivery within Austria takes between 2-4 business days, Europe-wide it varies a bit and takes between 4-7 business days. Since the keycards are shipped individually, they can arrive on different days. A fee of € 5.90 will be charged for sending the keycard.

Question 3

What are the payment options?

Accepted Answer

- Credit card (VISA / Mastercard)
- Instant bank transfer (Klarna)
- IDEAL
- bank transfer (eps)
- Google Pay
- Apple Pay
- Incert voucher

Question 4

Family bonus: Children's ticket not available in the Onlineshop (only at the ticket office)

Accepted Answer

Children's free tickets (family bonus) are not available in the Onlineshop due to the obligation to provide proof and can only be issued on site at the lift ticket office!

The free ticket for children will be issued on presentation of the tickets already purchased (e-mail confirmation) and proof of family status at one of the lift ticket offices on site. Further information: www.dachstein-salzkammergut.com

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Winter season pass 2026/2027

Family bonus Dachstein West: When purchasing a ticket for the two oldest children and at least one parent, the 3rd child and each additional child receives a free ski ticket (free child ticket). Child = D.O.B 2011 - 2020

SuperSkiCard family bonus: Free SuperSkiCard Premium for all children/young people ( D.O.B 2008 and younger) if a family has two SuperSkiCard Premium for the older children or young people.

Question 5

Will I receive a booking confirmation for my order?

Accepted Answer

Yes, immediately after completing your order, you will receive confirmation of receipt of your order by e-mail. A few minutes later, you will receive a second e-mail with the booking confirmation (confirmation that the ticket has been loaded onto your keycard or eTicket with QR code).

If you have not yet received your keycard by post or have forgotten it, you can show your booking confirmation (authorization number of the ticket) at the ticket office on site and receive a replacement ticket (keycard deposit € 2.00)

Question 6

Can the validity of a ticket be changed later?

Accepted Answer

The validity of a purchased ticket can not be changed after the order. The ticket is valid for the selected period in each case.

If the ticket was booked for the wrong period, unused and non-discounted tickets can be canceled under special conditions (also see “Can an ordered ticket be canceled?)

Question 7

Can an ordered ticket be canceled?

Accepted Answer

In general, online ticket purchases cannot be rebooked or canceled. Tickets that are discounted in online sales can no longer be canceled.

For a chargeback of the amount of money to the credit card or bank accounts, starjack charges a fee in the amount of 5% of the refund amount, with a minimum of € 5 and a maximum of € 35 – regardless of the original sales value of the transaction without exception per transaction.
Important: Only tickets that have not yet been used or collected from the machine / checkout can be returned!

You need help? Please send your detailed request to support@starjack.com – thank you!

Question 8

What should I do if I receive an error message on site?

Accepted Answer

Please contact the responsible staff on site and explain your problem. Show your booking confirmation, which you received by e-mail, at the ticket office – based on the authorization number of the ticket you should receive a free replacement ticket (keycard deposit € 2.00) for the booked day.

Question 9

How many tickets can be uploaded to 1 keycard

Accepted Answer

Please upload only 1 ticket to 1 keycard!

Question 10

You need help?

Accepted Answer

Please send your detailed request to support@starjack.com – thank you!

Question 11

All-year ticket "Naturally 365 Ticket"

Accepted Answer

The first season pass for 365 days a year (valid from date of purchase). Nature enjoyment for all four seasons! Mountain experiences, moments in nature, adventure and adrenalin, hut magic and mountain air: you can now enjoy all this and much more for a whole year with the Natürlich 365 Ticket.

The Natürlich 365 Ticket is only available to Dachstein plus Club members.

Included ski regions:
- Dachstein West** (Gosau, Russbach, Annaberg)
- Dachstein Krippenstein Obertraun
- Feuerkogel Ebensee
- Kasberg Almtal

Included summer cable cars:
- Gosaukammbahn Gosau
- Hornbahn* Russbach
- Donnerkogelbahn Annaberg
- Dachstein Krippenstein* Obertraun
- Feuerkogel Ebensee
- Grünberg* Gmunden

*Included summer season: Dachstein Krippenstein: car park fees | Hornbahn, Feuerkogel, Grünberg: bike transport | Dachstein Krippenstein, Feuerkogel, Grünberg: paragliding; Not included: Dachstein Krippenstein: caves (Giant Ice Cave, Mammut Cave, Koppenbrüller Cave) | Grünberg: summer toboggan run, tree top path, parking fees | Hornbahn: Ant Express | combined offers of the individual mountains | Lichterzauber Grünberg

** Included winter season: Atomic Backland ski touring trail | snowshoe trail in Gosau; Not included: Karkogel & Sonnleiten lifts Abtenau | Lammertal Lungötz ski lift | St. Martin am Tennengebirge | Zinkenlifte Bad Dürrnberg | Werfenweng

Available: The Natürlich 365 Ticket is only available for Dachstein plus Club members in the Onlineshop.

Delivery: The Natürlich 365 ticket can be sent by post or collected with a pick-up code at one of the cable car ticket offices.

Question 12

Winter season ski passes, which ones are available in the Onlineshop?

Accepted Answer

Dachstein West season ski pass
Valid in: The Dachstein West season pass is valid in Gosau, Russbach & Annaberg | Dachstein Krippenstein/ Obertraun | Lungötz | Abtenau | St. Martin/ TG | Feuerkogel/ Ebensee | Zinkenliften/ Bad Dürrnberg | Bergbahnen Werfenweng | Kasberg/ Almtal
Year of birth stipulations: Youth: D.O.B. 2008-2010 | Child: D.O.B 2011-2020 | U25: D.O.B. 2001-2007
Family bonus valid throughout the winter season: When a season ski pass is purchased for the two eldest children (D.O.B 2011-2020) and youths (D.O.B. 2008-2010) and at least one parent at the same time, the 3rd and each additional child (D.O.B 2011-2020) get free season ski pass. Mini (born 2021 and younger) receive a free season ski pass if at least one parent purchases a corresponding pass.
Available: Order the season ski pass in the Onlineshop

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Happy Hour Ticket
Valid from: The Happy Hour Ticket is valid from Monday to Friday. The weekends and public holidays are excluded!
Valid in: The Happy Hour Ticket is valid in the ski region Dachstein West (Gosau, Russbach & Annaberg | Dachstein Krippenstein/ Obertraun | Lungötz | Abtenau | St. Martin/ TG | Feuerkogel/ Ebensee | Zinkenliften/ Bad Dürrnberg | Bergbahnen Werfenweng | Kasberg/ Almtal
Available: Order the Happy Hour Ticket here in the Onlineshop

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SuperSkiCard Premium
Valid in: Dachstein West (Gosau, Russbach, Annaberg), Feuerkogel, Dachstein Krippenstein, Kasberg and further ski regions of the SuperSkiCard Premium association in Austria and Bavaria
Year of birth stipulations: Youth: D.O.B. 2008-2010 | Child: D.O.B 2010-2019 | U25: D.O.B. 2001-2007
Family bonus: Free SuperSkiCard Premium for all children/youth (born 2008 and younger), if a family purchases two SuperSkiCard Premium for the older children, resp. for youth. Tax authorities validation of the family allowance is required!
Available at all partner ski resorts in the ticket assocciation SuperSkiCard Premium and in the Onlineshop

Question 13

Where is the "Parent's Time Out Ticket" available? (cash desk)

Accepted Answer

The "Parent's Time Out Ticket" is only available at cash desk of the participating ski region

The "Parent's Time Out Ticket" offer applies to families with a non-skiing toddler under the age of three (born in 2024 or later). The parent card can be used alternately by one of the two parents.

Valid in: The "Parent's Time Out Ticket" is valid in the Dachstein West ski region (Gosau, Russbach, Annaberg) | Dachstein Krippenstein/ Obertraun | Lungötz | Abtenau | St. Martin/ TG | Feuerkogel/ Ebensee | Zinkenliften/ Bad Dürrnberg | Bergbahnen Werfenweng | Kasberg/ Almtal

Year of birth stipulations: Enfant under 3 years (from D.O.B. 2024)

Available: The "Parent's Time Out Ticket" is only available at cash desk of the ski region

Question 14

In which ski regions are the season ski passes valid?

Accepted Answer

Dachstein West season ski pass, Happy Hour Ticket & Parent's Time Out Ticket are valid in:
- Dachstein West ski region (Gosau, Russbach, Annaberg)
- Dachstein Krippenstein Obertraun
- Feuerkogel Ebensee
- Kasberg Almtal
- Karkogel - Abtenau and Sonnleitenlifte
- Zinkenlifte - Bad Dürrnberg
- Skilift Lammertal - Lungötz
- Skilift - St. Martin am Tennengebirge
- Werfenweng

SuperSkiCard Premium are valid in:
Dachstein West ski region (Gosau, Russbach, Annaberg), Dachstein Krippenstein Obertraun, Feuerkogel Ebensee, Kasberg Almtal and furhter ski regions in the ticket assocciation of the SuperSkiCard Premium in Austria and Bavaria.

Question 15

Family bonus: Children's ticket not available in the Onlineshop (only at the ticket office)

Accepted Answer

Children`s free tickets (family bonus) are not available in the Onlineshop due to the obligation to provide proof and can only be issued on site at the lift ticket office!

The free ticket for children will be issued on presentation of the tickets already purchased (e-mail confirmation) and proof of family status at one of the lift ticket offices on site. Further information: www.dachstein-salzkammergut.com

----

Winter season pass 2026/2027

Family bonus Dachstein West: When purchasing a ticket for the two oldest children and at least one parent, the 3rd child and each additional child receives a free ski ticket (free child ticket). Child = D.O.B 2011 - 2020

SuperSkiCard family bonus: Free SuperSkiCard Premium for all children/young people ( D.O.B 2008 and younger) if a family has two SuperSkiCard Premium for the older children or young people.

Question 16

Dachstein Salzkammergut Ticket

Accepted Answer

Secure your Dachstein Salzkammergut Ticket now – choose from three options:

7 out of 7 Peaks: Valid for one ascent and descent on each of the 7 mountain cable cars

The Dachstein Salzkammergut Ticket (7 out of 7 peaks) is valid throughout the entire summer season for one round trip (ascent & descent) per mountain:

Dachstein Krippenstein (Obertraun)
Dachstein West (Gosau)
Dachstein West (Russbach)
Dachstein West (Annaberg)
Feuerkogel (Ebensee)
Grünberg (Gmunden)
Wurbauerkogel (Windischgarsten)

4 out of 7 Peaks: Valid for 4 round trips, freely selectable from the 7 peaks

The Dachstein Salzkammergut Ticket (4 out of 7 peaks) is valid throughout the summer season for four round trips (ascent & descent), freely chosen from the 7 mountains (maximum one round trip per mountain):

Dachstein Krippenstein (Obertraun)
Dachstein West (Gosau)
Dachstein West (Russbach)
Dachstein West (Annaberg)
Feuerkogel (Ebensee)
Grünberg (Gmunden)
Wurbauerkogel (Windischgarsten)

Dachstein Salzkammergut Season Pass

With the Dachstein Salzkammergut Season Pass, passionate mountain enthusiasts can use the following cable cars as often as they like throughout the entire summer:

Dachstein Krippenstein (Obertraun)
Feuerkogel (Ebensee)
Grünberg (Gmunden)
Gosaukammbahn (Gosau)
Hornbahn (Russbach)
Donnerkogelbahn (Annaberg)
Wurbauerkogel (Windischgarsten)

Additional benefits:
Free parking at Dachstein Krippenstein for the duration of the summer season
Bike transport included at Hornbahn, Feuerkogel, and Grünberg
Paragliders can be transported free of charge with the season pass

Question 17

Year of birth regulations winter

Accepted Answer

Winter season: 19.12.2026 - 29.03.2027
- Youth: D.O.B 2008 to 2010
- Child: D.O.B 2011 to 2020
- Senior citizens: Born 1962 and before (photo identification required)
- Children born 2021 and after receive a free pass when they are accompanied by an adult (‘Family ID’ required). Age is to be proven with an official form of ID.

Question 18

Year of birth regulations summer

Accepted Answer

Summer season until 01.11.2026
- Youth: D.O.B 2007, 2008 und 2009
- Child: D.O.B 2010 - 2019
- Children D.O.B 2020 and after are free, when accompanied by an adult (family identity necessary).
- Senior: D.O.B.1962 and older

Family ticket: family discount (only with ID): One parent plus at least 1 child, from the 3rd child every additional child goes free!

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Questions regarding the order

Questions about tickets & season pass

Year of birth regulations

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